TABLE OF CONTENTS
Information You Submit
Other Information Collected
How We Use and Share Collected Information
Your Choice and Access
Third Party Websites
INFORMATION YOU SUBMIT
Personal Information. You can visit the Site without submitting your personal information to us but you will be required to provide your personal information in order to sign up as a Registered User, to order or purchase products using the Site, and to use certain other tools and features on the Site. Personal information includes any information you provide to us when you enter into our system to become a Registered User, request information, contact us, make a purchase, access your account, check on an order status, etc., or you provide to us over the phone or provide to us in email format.
We will collect any personal information from or about you that you choose to provide to us, which may include, without limitation, your name, physical address, telephone number, email address, and payment information. Additionally, if you provide a mobile or other telephone number to us, you consent to receiving text messages and telephone calls from us at that telephone number as described below, but only to the extent permitted by applicable law.
Registered Users. We collect the information you provide to us when you become a Registered User. In order to download certain guides or to make a purchase, you may be required to become a Registered User. This information will include a login name, password, and your email address. Additional demographic and DIY experience information may be collected from you. During the purchase process, you will provide specific personal information including, but not be limited to, Your Name, Billing Address, Shipping Address, telephone Number, Email Address, and Credit Card information. During purchase, we will also collect your purchase history and any additional credit or debit card information needed to complete your purchase.
Order & Payment Information. We request information from you on our order form. To buy products using the Site, where that option is available, you must provide your contact information (e.g., name and shipping address) and payment information. All purchases made using the Site must be made by credit or debit card. To make a purchase using the Site, you will need to provide your name and your credit or debit card type, number, expiration date, security code, and billing address. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
User-Generated Content. You may provide information, data, messages, images, documents, and other content that you provide to Nash in the form of a customer review or testimonial. All such content is provided at your own risk. We cannot guarantee that user-generated content you provide will not be viewed by unauthorized persons. You understand that, even after removal, copies of user-generated content you have provided may remain viewable in cached and archived pages and may have been copied or stored by Internet archives and other Site users. Nash will make such content available, including publicly available, to other Site users and to the public, as applicable and at its sole discretion, and will use and disclose user-generated content for the purpose for which it was provided as indicated at the point of collection.
Catalog Request & Contact Form. To request a Catalog from us, or to contact us for more information via the Site, you will need to provide your contact information (as discussed above), your business’s information, and, as applicable, details of the product(s) or information in which you are interested.
Marketing Communications. If you sign up or otherwise opt in to receive marketing communications, promotions, or other communications from us, you will need to provide your email address. We will use this information to send you Nash updates and promotional and other electronic communications. You may opt out of receiving updates and other emails from us at any time by following the unsubscribe instructions in the applicable email. We may use third-party email providers to deliver these communications to you.
OTHER INFORMATION COLLECTED
As you navigate and use the Site, certain information can be passively collected—that is, gathered without the user actively providing the information or being concurrently made aware of the collection of information—using various technologies. We passively collect a variety of types of information in a variety of ways, including:
IP Addresses and Related Data. The servers used to operate and provide the Site may collect data pertaining to you and the equipment, software, and communication methods you use to access the Internet and the Site, including Internet protocol (“IP”) addresses assigned to the computers and other devices from where you access the Internet, your Internet service provider (ISP), device ID numbers and unique identifiers, your media access control (MAC) address, your operating system, your computer screen resolution, your web browser type, the pages you access on the Site, the websites you access before and after visiting the Site, the length of time you spend on the Site, date and time stamps, clickstream data, your approximate geographic location, performance statistics, and usage data. Nash may use this information to administer the Site and its servers, to generate statistical information, to monitor and analyze Site traffic and usage patterns, to monitor and help prevent fraud, to investigate complaints and violations of our policies, and to improve the Site.
We may combine this information with other Collected Information (including personal information) and information obtained from third parties for security reasons and to protect our rights or the rights of others. The suppliers that we use to provide the Site may collect information about your visits to the Site and other websites. Some of this information may be collected using cookies and similar tracking technologies as explained below under “Cookies and Tracking Technologies.”
Analytics. The Site uses third-party analytics tools (e.g., Google Analytics) to collect and process data about your use of the Site, including when you visit the Site, URLs of the websites that you visit prior to visiting the Site and when you visit those websites, and IP addresses assigned to the devices from where you access the Internet. Our analytics providers may set and read cookies to collect this data and your web browser will automatically send data collected by those cookies to our analytics providers. Our analytics providers use this data to provide us with reports that we will use to improve the Site’s structure and content.
Advertising Networks, Personalized Advertising, Remarketing, & Retargeting. From time to time the Site may use or participate in advertising networks and related advertising services that are managed and provided by third-party advertising servers, advertising agencies, technology vendors, and research firms, including Google Analytics advertising features, Google Ads, and advertising services provided by Facebook (sometimes referred to the Facebook “tracking pixel”). Third parties, such as Google or Facebook, use cookie, web beacons, and other technology to collect or receive information from the Site and elsewhere on the Internet and use that information to provide measurement services and target ads.
These services collect information about your visits to and interactions with the Site and other websites and will use that information to target advertisements for goods and services and to display those advertisements on other websites. The information collected may be associated with your personal information.
Advertising networks often gather data about consumers who view advertisements across the internet to make inferences about a consumer’s interests and preferences, which enables their computers to deliver advertisements directly targeted to the consumer’s specific interests. This practice is often referred to as “online behavioral advertising.” For example, a third-party advertising network might collect the type of web browser you use, the type of computer operating system you use, the domain name of a website you visit, whether or not you visit specific pages of the Site and other websites, the location of your Internet service provider, the date and time of a visit to a website, and other interactions between you and a website.
Through Google Analytics advertising features and Google Ads, Google uses your Internet searches, cookies, and similar identifiers (e.g., pixel tags) to collect information about your visits to the Site and your interaction with our products and services to generate targeted advertisements to you on other websites that you visit across the Internet. We also enable and implement Google Tag Manager and the following Google Analytics Advertising Features on the Site: Remarketing with Analytics. Remarketing with Analytics uses Google Analytics cookies to serve advertisements to you across the Internet based on your visits to the Site.
Google Tag Manager is a tool that allows us to better analyze events (page views, advertisement views, user interactions, etc.) that occur on the Site by relaying those events to Google Analytics.
To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use this information, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site.
If you have a Facebook account but do not wish Facebook to collect data relating to you via the Site, we suggest that you take the steps outlined below under “Social Media.”
To change your preferences with respect to certain online ads and to obtain more information about third-party ad networks and online behavioral advertising, please visit the National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Please remember that changing your settings with individual web browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads from time to time.
Nash is active on social media. You may have the opportunity to comment on those social media platforms regarding Nash and the products we offer and/or to submit or upload related photographs and other materials. Nash reserves the right to post on the Site, other websites, and social media pages any comments, photographs, or content that you post on our social media pages or provide to us through social media.
The Site may use both cookies that we implement, and cookies implemented by our suppliers and other third parties. “First-party” cookies allow your browser to talk to the actual website that you are visiting, whereas “third-party” cookies allow your browser to talk to third-party websites, such as the source of an ad that appears on the website you are visiting or a third-party analytics provider.
Most browsers automatically accept cookies. Browsers generally also allow users to manage cookies in the browser’s settings. For example, a browser may allow you to reject cookies from certain websites, reject certain types of cookies regardless of the website, reject or disable all cookies from all websites, and/or delete cookies stored previously. Some browsers also give you the option of being notified every time a cookie is sent to your browser by a website. You can disable or limit cookies but doing so may impact your use and enjoyment of the Site and other websites. For example, the Site may not be able to be personalized for you, may no longer capture or remember your preferences or other choices you have made on the Site in the past, and may not remember your name or contact information.
Changing your cookie preferences in one browser will not necessarily carry over to other browsers, so you may need to adjust your preferences each time you get a new computer, install a new browser, upgrade an existing browser, or alter or delete a browser’s cookie file.
The types of information collected by a cookie and the purposes for which that information is used depends on the type of cookie. By way of illustration, the types of cookies used, the types of information collected by those cookies, and the purposes for which that information are used are described below. We may combine information collected by cookies with other Collected Information.
- Operationally necessary cookies (also called essential cookies). These are cookies that are required for the operation of the Site. For example, these cookies are required to identify irregular website behavior, prevent fraudulent activity, and improve security. They also allow users of the Site to make use of its functions. Without these cookies, features and services you have requested will not be able to be provided.
- Functional cookies. These cookies allow us to offer you enhanced functionality when accessing or using the Site. This may include to remembering choices you make, for example, remembering your preferences or settings, remembering if you reacted to something on or through the Site so that you are not asked to react to it again, remembering if you have used any feature of the Site before, remembering your username or preferences, remembering if you have used any feature of the Site before, restricting the number of times you are shown a particular advertisement, and enabling social media components. If functional cookies are disabled, various functions of the Site may be unavailable to you or may not work the way you want them to.
- Performance cookies (also called analytical cookies). These cookies assess the performance of the Site, including as part of our analytic practices to help us understand how visitors use and interact with the Site, for example, which pages on our websites users visit most often. These cookies also enable us to personalize content and remember your preferences. These cookies help us improve the way our websites work and provide a better, personalized user experience.
- Advertising or targeted cookies. These cookies record your visits to the Site, the pages you visit on our websites, and the links you have clicked. They gather information about your browsing habits and remember that you have visited a particular website. Nash and its third-party advertising platforms or networks may use this information to make the Site and its content more relevant to your interests (this is sometimes called “behavioral” or “targeted” advertising and is further discussed above). These cookies are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. To find out more about interest-based ads and your choices, please visit the Digital Advertising Alliance, the Network Advertising Initiative, the Interactive Advertising Bureau (IAB) Europe, http://www.optout.aboutads.info, and http://www.youronlinechoices.com.
A cookie can either be a “session” cookie or a “persistent” cookie. Session cookies exist only for so long as you are visiting the applicable website. Session cookies are typically deleted or removed when you exit or quit your browser application. Persistent cookies exist for a set period of time, for example, six months or one year. Each time you visit a website that has implemented a persistent cookie, that cookie will remain active until its predetermined expiration date. You can also manually delete persistent cookies as discussed above.
The Site may also use the following types of tracking technologies: web beacons (also called clear GIFs), flash cookies, and pixels (also called pixel tags). Web beacons are tiny graphics with unique identifiers that functions similar to how cookies function but, in contrast to cookies, web beacons are embedded invisibly on websites. Flash cookies collect and store information about your use of a website and are commonly used for advertisements and videos. Pixel tags can be placed on websites or within emails to track your interactions with those websites and when emails are opened.
How We Respond to Do-Not-Track Signals. Due to the automatic collection of data using cookies as described above, we do not honor “do not track” requests. For this reason, your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of information using cookies and other tracking technologies.
Information from Other Sources. We may obtain data about Site users from various third-party companies and public sources, whether offline or online (such as publicly available social media profiles), and we may combine that data with Collected Information. This enhances our existing information about our users and customers and improves our ability to contact you and our marketing’s relevancy.
HOW WE USE AND SHARE COLLECTED INFORMATION
Promotional Communications. Nash may use Collected Information to send you promotional communications about Nash and its products to the extent permitted by applicable law and in accordance with your preferences. In order to provide you with a personalized experience, these communications may be tailored to your preferences based on, for example, inferences we make using your visits to the Site or the links you click on in Nash emails. You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions contained in the email, where applicable, or by contacting us using the contact information provided below under “Contact Us.” Note that, even if you opt out of receiving promotional communications from Nash, you may still receive administrative communications from us with respect to your use of the Site.
Evaluation and Improvement of Products and Services. We may use and disclose Collected Information to analyze, develop, and improve the content, materials, products, and services that we provide; to inform marketing and communication plans and strategies; to understand use demographics and preferences; to analyze the effectiveness of the Site; and to evaluate user needs and customize Site content and the user experience.
Email Communications. Our system will email you a registration confirmation when you become a Registered User. Our system will email you an Order Confirmation and a Shipping Confirmation when you place an order and when your order ships. We may also use email to contact you at various times. Please check your Spam after you register to make sure our emails reach your inbox. As a Registered User, emails and account pages on our site will only show the last four (4) digits of your credit card or debit card information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of your personal information is protected and maintained. Additionally, we may use your email and contact information to send marketing, promotional, or similar communications. These communications are described more thoroughly under the above “Promotional Communications” section.
Lawful Processes, Security & Protection of Rights. We may use and share Collected Information as required or permitted in accordance with subpoenas, court orders, valid law enforcement requests, governmental agency requests, and other legal processes. We may use Collected Information and share it with third parties if we believe doing so is necessary or appropriate to protect our rights or the rights of others, including disclosing information as necessary to protect our operations, to enforce or bring legal action in the event of a violation of our agreements or policies, or to pursue remedies or limit damages that we may sustain.
Personal data you provide to us should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a reasonably secure environment. We cannot guarantee the security of Collected Information.
The Site is not directed at children under 13 years of age. Nash does not knowingly collect or use information from children under 13 through the Site.
THIRD PARTY WEBSITES
The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt-out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.
Notice of Collection
In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:
Identifiers, including name, postal address, email address, and online identifiers (such as IP address).
Customer records, including phone number, billing address, and credit or debit card information.
Commercial or transaction information, including records of products or services purchased, obtained, or considered.
Internet activity, including browsing history and interactions with a website, email, application, or advertisement.
Inferences are drawn from the above information about your predicted characteristics and preferences.
We do not generally sell information as the term “sell” is traditionally understood. We disclose the following categories of personal data for commercial purposes:
Commercial or transaction information.
Inferences are drawn.
Right to Know and Delete
You have the right to know certain details about our data practices in the past 12 months. In particular, you may request the following from us:
The categories of personal information we have collected about you;
The categories of sources from which the personal information was collected;
The categories of personal information about you we disclosed for a business purpose or sold;
The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
The business or commercial purpose for collecting or selling personal information; and
The specific pieces of personal information we have collected about you.
In addition, you have the right to delete the personal information we have collected from you.
To exercise any of these rights, contact us, and submit a request. Please specify which right you are seeking to exercise and the scope of the request in the request. We will confirm receipt of your request within ten days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete it. See “Your Choices” above for more information.
Right to Opt-Out
To the extent Owner sells your personal information as the term “sell” is defined under the CCPA, you have the right to opt-out of the sale of your personal information by us to third parties at any time. You may submit a request to opt-out by contacting us. See “Your Choices” above for more information.
You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to verify your identity directly.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment by us to exercise any of your rights.
The CCPA allows businesses to offer consumers financial incentives for sharing personal information. For example, a business can offer a reward program or provide other benefits or offerings to consumers as compensation for personal information. Where we offer these programs, your participation is optional. If you choose to participate, your participation will be subject to any applicable terms.
Shine the Light
Customers who are residents of California may request (i) a list of the categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes; and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise a request, please write us at the email or postal address set out above and specify that you are making a “California Shine the Light Request.” We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.
If you are a California resident under 18 years old and registered to use the Products, you can ask us to remove any content or information you have posted on the Products. To make a request, simply contact us with the subject “California Under 18 Content Removal Request” in the subject line and tell us what you want to be removed. See “Your Choices” above for more information. We will make reasonable good faith efforts to remove the post from prospective public view, although we cannot ensure the complete or comprehensive removal of the content and may retain the content as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of personal information that the business has collected or will collect about the consumer. A sale under Nevada law is the exchange of personal information for monetary consideration by the business to a third party for the third party to license or sell personal information to other third parties. If you are a Nevada consumer and wish to submit a request relating to Nevada law’s compliance, please contact us. See “Your Choices” above for more information.